Life Coaching Client Policies
and Procedures


CoachMe.ca
199 Snowdon Cir. Markham ON L3P 7S7
Tel: (905) 944-1711
Fax: (905) 944-1911

Website: www.coachme.ca

John Schurmann B.A. Psych., B.S.W., M.S.W., R.S.W.


CLIENT POLICIES AND PROCEDURES

Welcome!
Welcome to life coaching as my client. I look forward to working together. There are a few guidelines that I expect clients to maintain in order for our relationship to work. If you have any questions, please call me.

Fee
Clients pay me on time unless prior arrangements have been made. Payment may be made by cheque or Paypal.

Procedure
My clients call on time. Come to the call with updates, progress and current challenges. Let me know what you want to work on, and be ready to be coached. Make copies of the enclosed client preparation form and fax or e-mail a complete form before each call. The agenda is client generated and coach supported.

Calls
Our agreement includes a set amount of calls. If you go on vacation turning the agreed set amount of calls, please let me know.

Changes
My clients give me 24 hours notice if they have to cancel or reschedule a call. If you have an emergency, we will work around it. Otherwise, a missed call is not made up and the session will be charged at full cost.

Extra Time
You may call between sessions if you need “spot coaching”, have a problem, or can’t wait to share a win with me. (You can also e-mail or fax me). I enjoy delivering this extra level of service. I do not bill for additional time of this type, but I ask that you please keep the extra calls to five or ten minutes. When you leave a message, let me know if you want a call back or if you are just sharing.

Problems
I want you to be satisfied with our relationship. If I ever say or do something that upsets you or doesn’t feel right, please bring it up. I promise to do what is necessary to have you be satisfied.

A Must
It is necessary for the client to implement the coaching that is given to feel that coaching is a success. You have hired a coach to do things differently than you ever have before. If you choose to not use the coaching and keep doing what you have always done, you will get the results you have always gotten.

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